Under Article 19 of Taiwan's Consumer Protection Act, you have 7 days from the date of receipt (including holidays) to request a return. This is a review period, not a trial period — items must remain unopened and in original condition.

Requests submitted after this window will not be accepted.

The following items are not eligible for return or exchange:

• Opened tea (once the vacuum seal is broken, quality can no longer be guaranteed)
• Customised gift boxes (including engraved, custom-packaged, or specially assembled orders) — non-returnable regardless of whether opened
• Damage not caused by a product defect (e.g. improper handling during transit)
• Requests submitted after the 7-day window

Return shipping costs are the buyer's responsibility, unless the item is defective or the wrong product was sent. Refunds are issued via the original payment method within 5–7 business days of receiving the returned item.

For exchanges due to a product defect or fulfilment error, all shipping costs are covered by Dao Mount. Exchanges are processed for the same item; if stock is unavailable, a full refund will be issued instead.

• General returns (buyer's change of mind): return shipping paid by buyer
• Defective item or fulfilment error: all shipping costs covered by Dao Mount
• Original shipping fees are non-refundable